1. Who we are

One ("we", "us", "our") operates this website and the One product. For the purposes of the UK GDPR and the EU GDPR, we are the data controller for personal data collected through this website. You can contact us at hello@askone.app. Full corporate details are set out in our Terms and Conditions.

2. Information we collect

• Contact details you provide when you email us or request a pilot.
• Technical data such as IP address, device type, browser and pages visited.
• Voice input and questions submitted to the One product, processed to return a recommendation.
• Cookies and similar technologies as described in section 7.

3. How we use your information

• To respond to enquiries and operate pilots.
• To provide, secure and improve the One product and website.
• To comply with legal and regulatory obligations.

We rely on the lawful bases of consent, legitimate interests, contract and legal obligation under Article 6 UK/EU GDPR.

4. Sharing your information

We share personal data only with trusted processors that help us run the service (hosting, analytics, email). We do not sell personal data. Where data is transferred outside the UK/EEA, we rely on appropriate safeguards such as Standard Contractual Clauses.

5. Retention

We keep personal data only for as long as necessary for the purposes set out above and to meet legal or accounting requirements.

6. Your rights (GDPR)

Under the UK GDPR and EU GDPR you have the right to access, rectify, erase, restrict, port and object to processing of your personal data, and to withdraw consent at any time. To exercise any right, email hello@askone.app. You may also lodge a complaint with the UK Information Commissioner's Office (ICO) or your local supervisory authority.

7. Cookies

We use strictly necessary cookies to run the site and, with your consent, analytics cookies to understand usage. You can manage preferences in your browser at any time.

8. Security

We use appropriate technical and organisational measures to protect personal data. No system can be guaranteed fully secure.

9. Changes

We may update this policy from time to time. Material changes will be reflected by updating the date above.

10. Contact

Questions or requests: hello@askone.app.